:: Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider who in turn owns, administers and manages the selected process based on well-defined and measurable performance criteria.
:: The Factors that have helped motivate BPO are Economy of scale, Business Risk Mitigation, Utilization Improvement, Superior Competency and Factor Cost Advantage. A wide range of industries utilize BPO. Two areas where BPO is heavily used are the Insurance and Banking industries. Savings are generated when business process functions such as claims processing, loan processing and customer service call-centers are outsourced.
:: Infotek has created a rich all-inclusive suite of BPO services covering a broad range of industry-specific, function-specific, call-center based and customized services to provide our clients with enhanced operational leverage.
:: Infotek’s global-class technology and facilities, stringent guidelines, best practices compliant processes, competencies and security standards, robust methodologies, and in-depth technology and domain-specific experience all reinforce the highest possible level of delivery reliability, value addition and customer satisfaction.
:: Infotek covers a wide range of BPO Services. These services include: Customer Interaction Services, Industry Specific Services, Finance & Accounting Services, Payment Services, Supply Chain Services, HR Services and Knowledge Services covering all the levels, Data Entry, Rules-Set Processing, Decision Making, Direct Customer Interface and Expert Knowledge Services.