:: CRM is short for Customer Relationship Management. CRM entails all aspects of the interaction a company has with its customer, whether it is sales or service related.
:: Since the early 1990s, companies have been trying to make their enterprise data and their customer data pay off by improving the knowledge they have about their customers…where are they, what size is their business or family, what is the income level, what do they buy, where do they buy it, etc. Companies know this data has value, but collecting, deploying, extracting, analyzing and managing it effectively has become increasingly complex.
:: Many companies have built huge data warehouses, spent millions of dollars on CRM systems and endured painful change management initiatives—often with pitiful results.
:: To get to the root of CRM and thereby exploit its true benefits, companies must have the applications in place to know what customers really want, when they want it and where they want it. Only then can CRM truly serve as a viable marketing, sales and service guidepost.
:: The enterprise must continually assess and reassess what good customer service is. Sound business decisions based on a sound CRM strategy leads to improved ROI, increased sales and better customer service. Is your company’s CRM strategy providing all the benefits it can?
Infotek’s experts have the CRM expertise and solutions–based methodology designed to manage sales processes, customer service, and marketing activities that will enable your company to do CRM the right way!